Please note: our postal system locally and internationally are experiencing significant delays due to the global pandemic.
We do our best to get orders dispatched within 24 hours of receiving your order. Please allow between 1-3 working days for delivery and please utilise the tracking link that is sent to you after dispatch to follow up on its location. We use CourierPost within New Zealand so if you have any issues, please contact them directly. The NZ Post customer support line is 0800 501 50, then quote tracking information.
If you still have trouble locating your delivery, please contact us at email@example.com with your order number in the subject line.
New Zealand: flat rate of NZD$5.50 per order on a courier service, or FREE if you spend $80 or more!
The rest of the world: we have live rates up on the website for DHL express courier service. DHL own their fleet of planes, which means guaranteed delivery within 3-6 working days (or as specified at the time). We have currently suspended our standard shipping service (slow mail) due to the worldwide disruption COVID-19 is having on transportation routes and centres.
All applicable customs fees, taxes and duties are the sole responsibility of the customer. Customs authorities require that we state the value of your order directly on your package - the value is the retail cost in NZD. The Nude Alchemist cannot mark any package(s) as a 'Gift' in order to avoid customs and duties fees.
Please note that on rare occasions, customs agents may delay the delivery of some packages at their discretion.
For more information on customs and duties charges, please contact your local customs office.
If you have any concerns, please call the New Zealand National Poisons Centre on 0800 764 766. Please tell the operator the brand and product, how much you have applied, and where you applied it.
The Poisons Centre does have a list of Teething Tamer ingredients, which are: Prunus armeniaca (Apricot) Kernel Oil, Ricinus communis (Castor) Seed Oil*, Cera alba*, Fragrance (Parfum)**, Linalool**. *certified organic **from natural essential oils
Please observe your child for any signs of illness, and if you have further concerns, please contact Healthline on 0800 611 116 or seek medical attention.
Please note: Teething Tamer is for external use only, and although it contains natural ingredients, it is important to follow the application instructions carefully. Please contact us at firstname.lastname@example.org if you have any further questions about using the Teething Tamer.
We do our best to keep with demand, however occasionally our products sell out. You can sign up for an email notification for when your product of interest comes back into stock. This also gives us an indication as to where to place this item in our manufacturing priority line. The button to sign up for a notification is located under the SOLD OUT button on the product page.
We have listed the allergen components of essential oil content only which is in line with international labelling standards. Our exact recipes remain trade secret. If you have sensitivities to a particular oil, and would like to know if that is included in your product of interest, please get in touch with us at email@example.com stating which oil and product is of concern, and we will do our best to address your concern.
If our product has an age restriction on it, it will be listed on the label and on the product page on our website.
There are no hard or fast rules in the aromatherapy world due to the lack of research invested worldwide into natural therapies, however we tend to take a more conservative approach to be on the safe side, which is in alignment with some of the worlds leading aromatherapists.
Babies and children are far more sensitive than adults as they are smaller and their systems that are still developing. The incorrect usage of essential oils can actually inhibit healthy immune system development. Essential oils can also cause allergic reactions and that once your immune system creates antibodies to an essential oil constituent, it’s more or less there for life.
As with any product, a patch test is recommended before use, and if irritation occurs, please discontinue use.
We do our best to source the freshest and highest quality ingredients, following aromatherapy safety guidelines. We use safe dilutions and oils for the intended individual and use to reduce the chances of any reaction. Naturally some individuals are more susceptible to irritation than others such as babies, children and the elderly.
Please read application instructions before use and conducting a test patch prior to use is highly recommended. Test on a small area of the forearm and wait for 10–15 minutes to be sure that no irritation reaction occurs. If irritation occurs, please discontinue use. We cannot guarantee you will not experience a skin reaction and cannot be held responsible if this occurs.
Irritation will be localised to the areas where the product has been applied. This generally occurs on first exposure with an immediate reaction, such as a rash (raised/inflamed/bumpy/itchy skin).
If the reaction is not localised and can be noticed in other places other than the area you have applied the product and is not very noticeable upon first use, this is most likely a sensitisation of an essential oil component. Sensitisation is an allergic reaction of the immune system. It is highly likely than it will take more than one exposure for this reaction to occur. We follow the international cosmetic labelling standards which means that any known potential skin allergens contained within a product are listed on the label. These components have been so widely used in the cosmetic industry that an individuals exposure to them are significant, which increases the likelihood of sensitisation over time.
If our product enters the eyes, please immediately wash your hands with soap and water and then put some carrier oil (such as olive oil) on a paper towel and gently wipe your eye several times. Flushing the eyes with saline solution is another option. If irritation persists, please seek immediate medical advice.
Nice try, this one is top secret! Much time and energy has been invested into sourcing the best essential oils. All the essential oils used in our products are third-party tested with Gas Chromatography/Mass Spectrometry (GC/MS) reports available for each and every batch produced. This means purity is guaranteed and they possess the correct chemical compositions according to intended use to achieve the desired therapeutic results. This is why our products work.
We are not affiliated with any essential oil brands.
The human body needs to process and filter out any foreign substances, including essential oils, which is why we need to be careful when dealing with the underdeveloped systems of children. Just because something is 'natural', doesn't mean it is non-toxic or safe. You just need to think of how many plants are poisonous to humans to figure that one out!
Essential oils are highly concentrated extracts of plant materials and in the wrong dosages, incorrect method of application, or in the wrong hands, can have negative consequences.
No. Like any other medication you would get from the chemist, please read the instructions BEFORE use.
Any internal usage of products containing essential oils should only be done under appropriate medical guidance of a trained clinical Aromatherapist.
The one product exception is our Nipple Nectar. As it contains no essential oils and only food-grade ingredients, it is perfectly safe to leave on the nipple whilst breastfeeding. However, eating it by the spoonful is not advised – great taste or texture cannot be guaranteed!
If you hadn't noticed, new labels have been rolled out over the last year and one of the changes is the way the ingredients are listed to align with international cosmetic standards.
Don't be alarmed when you see the word Fragrance (Parfum), which is commonly used commercially to hide some pretty nasty synthetics. So nasty that the EWG gives the label Parfum a default rating of 8 (high hazard). Rest assured, when you see this term on The Nude Alchemist labels, it just means that our product contains natural essential oils (and only this!) and is marked with an asterisks/double asterisks to indicate this. Any potential skin allergen components from the essential oils are also listed after Fragrance (Parfum). Please don't be scared by these fancy words, they are just precautionary and necessary labelling requirements - 99% of people experience no reaction.
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